Chairman’s Message

Dr. Ravi Pillai
Chairman

The most important things in business and in life are trust and credibility. It takes years and years of hard and good work to build a reputation, to have people trust you and to be credible, someone whose word can be taken seriously.

On every single thing we do, every single project that we undertake, we have to ensure that we exceed our customer’s expectation. Only then can we hope to earn the respect of our customers, and develop a reputation we can all be proud of.

The thing to remember, and I urge all my employees to never forget this, is that every day we have to live up to our customer’s expectations. If we fail even on one day, then all the good work we have done over the years will be lost, and our reputation will be dented.

I am excited about what we are planning in Dubai real estate. Both our projects are signature developments and will offer customers something they have not experienced before. The first project, on the boundary of Business Bay and Downtown, is an iconic residential tower, and the second project, behind the Business Bay metro station on Sheikh Zayed Road, will be a mixed-use development with serviced apartments and high-end retail.

Property is a long-term investment, and a customer’s relationship with the developer is long-term. So service becomes very important, and our plan is to make the quality of our service a real differentiator on all our projects.